Refund Policy

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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for an exchange, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

**PLEASE NOTE THAT THE FOLLOWING ITEMS CANNOT BE RETURNED OR EXCHANGED**
*Custom / Special Order Pieces - Minimum of 25% Restocking Fee of Original Selling Price
*Personalized Items   

*Greeting Cards
*Gift cards

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at noelle@fullcircleceramic.com and send your item to: 210 11th Street Shop #12 Huntington West Virginia US 25701.

Shipping:
To return the item, you should send it to: 210 11th Street Shop #12 Huntington West Virginia US 25701

If you are within driving distance of our physical location, please feel free to bring the item to the shop for return or exchange in person.

You will be responsible for paying for your own shipping costs for returns. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the returned item.

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